Our return policy is stated below. If you have any questions please call our office at 800-253-0115 8 to 4:30 Monday thru Friday P.S.T. and a customer service representitive will help you.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error by our staff. Please contact customer service for an RGA # before sending any item back. 800-253-0115
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
FREE SHIPPING EXCEPTIONS:
Free shipping is for orders of 100.00 in product not including freight and taxes.
The following products are excluded from the free shipping policy:
All holding tanks and holding tank systems
All Battery Boxes
All complete toilets
Vacuum Pumps or Vacuum Generators
Any product that requires truck shipment
Any parts or products shipped outside the lower 48 states.
All orders shipped Freight Free will be shipped the most economical way.